Privacy Policy

PrimeGlow is a brand operated by Isaac Wood Consulting LLC, a Delaware limited liability company with its principal place of business in Los Angeles, California.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit PrimeGlow, submit a request, or otherwise interact with us.

1. Information We Collect

We may collect information you provide directly to us, including your:

• name;
• phone number;
• email address;
• property address or ZIP code;
• home or project information;
• lighting preferences;
• budget or timeline; and
• communications with us.

We may also automatically collect information about your use of our website, including IP address, device or browser information, pages viewed, advertising identifiers, and website activity.

We may collect this information through cookies, pixels, analytics tools, call-tracking technology, and similar technologies.

If calls are recorded, we may collect call recordings where appropriate notice or consent has been provided.

2. How We Use Information

We may use personal information to:

• respond to quote, consultation, callback, or information requests;
• understand your lighting project;
• determine whether service may be available;
• connect you with a local service provider;
• communicate with you about your request;
• help coordinate consultations or appointments;
• operate and improve our website;
• measure advertising performance;
• maintain security and prevent misuse; and
• comply with applicable law.

We may also use information for other purposes disclosed when it is collected or with your direction or consent.

3. Local Service Providers

PrimeGlow helps homeowners connect with independent local lighting providers.

When you submit a project request, we may provide information about that request to a local provider so the provider can respond to your inquiry.

This may include your contact information, property information, lighting preferences, budget, timeline, and other project details you provide.

Local providers are independent businesses and may have their own privacy policies and practices.

4. Other Information Sharing

We may share personal information with service providers that help us operate our website and business, including providers supporting hosting, forms, CRM systems, phone services, scheduling, analytics, advertising measurement, and security.

We may also disclose information:

• at your direction or with your consent;
• to comply with law or legal process;
• to protect our rights, users, or others;
• to prevent fraud or security incidents; or
• in connection with a merger, acquisition, sale, or similar business transaction.

5. Mobile Information and SMS Consent

PrimeGlow treats mobile information and text-message consent separately from other personal information.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers that help us operate our communications systems. Those providers may process mobile information only as necessary to provide services on our behalf.

Sharing your project information with a local provider does not transfer any separate PrimeGlow SMS marketing consent to that provider.

Providing your phone number as part of a project inquiry does not, by itself, constitute consent to receive recurring marketing text messages.

Agreeing to this Privacy Policy does not constitute consent to receive marketing text messages.

6. Cookies and Advertising

PrimeGlow may use cookies, pixels, analytics tools, advertising technologies, and similar technologies to operate our website, understand website activity, measure advertising performance, and improve our marketing.

PrimeGlow does not sell personal information for money.

Certain advertising technologies may be considered a “sale” or “sharing” under some state privacy laws even when no money is exchanged. Where applicable law requires additional choices or opt-out methods, we will provide them.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to respond to requests, operate our business, maintain records, honor communication preferences, resolve disputes, prevent misuse, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access, correction, deletion, or information about how your personal information is used or disclosed.

You may also have the right to opt out of certain uses or disclosures where required by law.

California residents may have additional rights under applicable California privacy laws.

To submit a privacy request, contact servicebusinessla@gmail.com.

We may need to verify your identity before completing certain requests.

9. Third-Party Services

PrimeGlow may link to or interact with services operated by third parties, including local providers, manufacturers, financing providers, scheduling tools, and other businesses.

We do not control the privacy practices of third parties.

Information you provide directly to another business is governed by that business's own privacy policy and terms.

10. Children's Privacy

PrimeGlow is intended for adults and is not directed to children under 18.

We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the Effective Date above.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

PrimeGlow
Operated by Isaac Wood Consulting LLC
Delaware limited liability company
Principal place of business: Los Angeles, California
Email: servicebusinessla@gmail.com